As a military man I have rented in many places around the country, I have never received better customer service than this location. I will be renting from Chris Cox the location Manager and Jimmy Carter again and I will be recommending this location to others.
This place had terrible customer service, as evidenced by their lack of organization, empathy, transparency, and integrity.
I've been renting from this location for a few months now. Their customer service exceeds my expectations every time. Fontaine, Chris and the crew are worthy of honorable mention. They rock!!
The receptionist then proceeded to tell us that while we were reported on their current schedule to retrieve a specific truck, they had actually rented out that truck to a separate party and no other similar trucks were available. I was dumbfounded at this response, especially as she had previous opportunity to inform us of this and instead decided to waste our time. She then attempted to resolve the situation by saying she could make a "deal" and rent out an entirely different larger truck to us but it would require increased cost. I queried as to how this was a "deal" and she stated that was all they could do. My friend and I left the place and completed our moving successfully through a Uhaul a couple blocks away.
The guy behind the counter was pleasant, personable, easy to work with and accommodating. Much different from my Canton store experience.
They have a wonderful customer service attitude. Thank you for staying 30 minutes after close to accommodate me after my drive from DC.
A few years ago, I had confirmed a reservation for a moving truck over the phone prior to my moving day. The employee confirmed my reservation and stated I was all set to go the following day. Upon arrival the next morning at the scheduled time, the receptionist greeted my friend and me and requested we sit and wait. After waiting 30 minutes with no follow up, I approached her and asked about the status of our truck. She stated all was good and asked that we continue to wait. My friend and I waited 10 more minutes before I approached her again as we were on a time crunch.
Budget Car And Truck Rental is a US Car Rental based in Norcross, Georgia. Budget Car And Truck Rental is located at 5570 Jimmy Carter Blvd, Norcross, GA 30093, USA.
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