The worst service experience ever! I couldn't figure out how to give less than 1 star! We purchased (paid in full) 4 bar stools on 5/1/2017 for almost $2,000.00. After 10+ phone calls and 13 weeks we received only 2 bar stools. Numerous calls to The Man Cave Store (unreturned) and emails to CEO Robert Baxter AND we still only have half of our order (missing 2 stools) after 4.5 months. Would love to share/post the incompetent emails with "senior" leadership! We simply just want what we paid for... Don't purchase from this store!
We saw this place of the hwy and thought it might have some cool stuff inside considering it was called the man cave. We walked in and nobody greeted us. Just an very uncomfortable stare from the workers or owners. Seems like it's a family business that won't go far because the key to a great brand or business is great customer service. We didn't want to finish looking around because it felt awkward. So while we were walking out still nobody said anything plus we were the only potential customers there. I refuse to spend my money where my business is not appreciated! 1st impressions mean a lot
We just purchased an Olhausen pool table from the Man Cave Store. Tate and Robert took great care of us and made sure we had everything we needed. They are very easy to work with. The three men that assembled the table for us have been together for seventeen years! They sell a great product manufactured in the USA. I would highly recommend this store.
PLEASE TRUST ME ON THIS. I would NEVER purchase anything from these people again. I bought $6k CUSTOM theater chairs. 30 mins after the delivery company left, I noticed that the leather on one of the seats was peeling. I called to have the one chair replaced but was told by the mgr that they can only repair it and not replace it. Once I accepted the delivery that was it. Who wants to buy something for $6k new, and then be told that they can only repair it. I was treated very rudely. The Manager hung up the phone on me and the owner basically told me to go BLEEP myself. NEVER trust these people. Funny thing is that the company next door had advised me to not to purchase from them. I thought that they were just trying to earn my business. I should have listened.
Our experience here have been nothing but great! We purchased 4 theater chairs, they were custom built. It came in early than expected, but because of construction, we had to wait for a while. They were holding the chairs for additional two months for no charge. All the associates who works at this store are really nice. I believe we actually met the owner last week, whom we bought the pool table from. I love the products from this store, they even sell movie posters :)
The Man Cave Store is a US Electronics Store based in Norcross, Georgia. The Man Cave Store is located at 6438 Dawson Blvd, Norcross, GA 30093, USA.
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